HCAHPS Breakthrough Webinar Series
Join the Mississippi Rural Health Association for this dynamic, high impact, innovative, practical education series designed to achieve breakthrough sustainable improvements in your HCAHPS patient experience survey scores.
This series consists of 13 individual, 1 hour webinars held on Tuesdays at noon (CST). The dates for each webinar in the series is below.
Each webinar in the series will focus on one HCAHPS domain and is crafted to provide participants with a step by step actionable blueprint to sustainably improve their patient experience scores.
The content has been designed to provide an engaging, educational, how-to roadmap that will captivate the imagination of attendees to successfully drive positive behavioral change at every level.
Each webinar includes a downloadable Learning Guide that features priority best practice tools, LEAN friendly SOP checklists, and critical implementation skills.
#1 The C-Suite Role in HCAHPS Transformation
Available Tuesday, June 14, 2016, noon (CST)
#2 Quiet at Night
Available Tuesday, July 12, 2016, noon (CST)
#3 Cleanliness Matters
Available Tuesday, August 9, 2016, noon (CST)
#4 Communication about Medications
Available Tuesday, September 13, 2016, noon (CST)
#5 Skilfull Physician Communication
Available Tuesday, October 11, 2016, noon (CST)
#6 Communication with Nurses
Available Tuesday, November 8, 2016, noon (CST)
#7 Discharge Satisfaction Guaranteed
Available Tuesday, December 13, 2016, noon (CST)
#8 Pain Control
Available Tuesday, January 10, 2017, noon (CST)
#9 Revolutionize Staff Responsiveness
Available Tuesday, February 14, 2017, noon (CST)
#10 Transition of Care
Available Tuesday, March 14, 2017, noon (CST)
#11 High-Performing Overall Hospitals
Available Tuesday, April 11, 2017, noon (CST)
#12 The Power of Word-of-Mouth Marketing
Available Tuesday, May 9, 2017, noon (CST)
#13 Marucs Engel: Applied Inspiration
Available Tuesday, June 13, 2017, noon (CST)